AUDIA SKINCAE FAQs
For Estheticians, Professionals, and Students
To qualify as an AUDIA Skincare professional and receive wholesale discounts, you must hold an active esthetic or cosmetology license. Unfortunately, students are not eligible for wholesale discounts. However, students enrolled in beauty school can register for a Student Account, which provides a 25% discount on retail products only (not professional-only products) while they are in school. To set up a student account, students must provide proof of their enrollment.
Yes, AUDIA offers an exclusive Graduation Kit designed to set new graduates up for success. This kit includes essential products and tools to help elevate your business and ensure a strong start in the industry. We also offer detailed and informative classes to guide you through important protocols and procedures. Be sure to check our website regularly for updates on these classes.
AUDIA offers a drop ship service for certified professionals. Estheticians should charge and collect the full retail price from their clients, including the shipping fee. To place an order, estheticians must provide AUDIA with the client’s name and shipping address.
The order must be placed using the esthetician’s personal or business credit card. If the card used does not match the account holder, the order will be placed on hold. Once processed, AUDIA ships the product directly to the client, and we do not include an invoice to maintain confidentiality regarding wholesale pricing.
AUDIA Skincare was created by an esthetician for estheticians, so we fully understand and support their needs. We provide in-depth educational resources, protocols, and hands-on training for skincare professionals, helping estheticians offer advanced solutions for their clients.
No, AUDIA Skincare does not require any minimums to open an account. Our goal is to support estheticians, regardless of business size, by providing access to our line, ensuring they can experience the benefits of our products without complexity.
Yes, AUDIA Skincare offers an exclusive affiliate program for certified professionals. As part of this program, professionals receive a unique coupon code that they can share with their clients. When clients use the code to purchase AUDIA products, the professional earns a commission that can be applied toward future product purchases. This program is a great way for professionals to offer their clients high-quality products while earning rewards. For more details or to sign up for the affiliate program, please contact us at [email protected].
Professionals can easily sign up for an AUDIA Skincare account by visiting
www.audiaskincare.com and registering for a professional account. Once registered, you’ll gain access to our educational library, training videos, treatment protocols, wholesale pricing, and much more.
Certified professionals can access exclusive retail pricing and bulk purchasing options for resale. This includes wholesale discounts, allowing professionals to purchase products at reduced prices for use in their practice or for resale to clients. Additionally, professionals receive special discounts and support materials to help promote and sell AUDIA products in their practices.
General Skincare FAQs
AUDIA Skincare products are meticulously formulated with high-quality, ethically sourced ingredients. We focus on inclusivity, catering to all skin types and tones. Each product is backed by rigorous research, uses clinically proven actives, and is free from parabens, sulfates, synthetic dyes, and synthetic fragrances.
Yes, AUDIA products are formulated with gentle, non-irritating ingredients. We offer specific products tailored to sensitive and sensitized skin, ensuring hydration, protection, and soothing properties without compromising efficacy.
Yes, all AUDIA products are cruelty-free. We do not test on animals, and many of our products are vegan-friendly. Please refer to individual product descriptions for more information on vegan formulas.
Yes, many of our products are safe to use during pregnancy. However, we recommend consulting your healthcare provider or dermatologist before introducing new skincare products during pregnancy, especially if using actives like retinoids or strong exfoliants.
We recommend starting with a basic regimen of cleansing, toning, moisturizing, and applying sunscreen during the day. For additional treatment steps, you can incorporate serums, masks, and exfoliants based on your skin concerns. Our Perfect Harmony Set is the ideal start-up and travel-friendly skincare routine, perfect for those using a professional skincare line for the first time.
To preserve the efficacy of AUDIA products, store them in a cool, dry place away from direct sunlight. Most of our products are packaged in airless containers to maintain the integrity of active ingredients like enzymes and antioxidants, including Vitamin C. Our C Derma Youth Complex comes in individual capsules to ensure the product’s integrity.
Yes, each product is labeled with an expiration date. Once opened, we recommend using the product within 12 months for optimal freshness and effectiveness.
Chemical Peel FAQs
A chemical peel is a skin-resurfacing procedure that removes dead skin cells to improve skin texture and tone. AUDIA’s chemical peels help reduce fine lines, hyperpigmentation, and acne scars while promoting smoother, brighter skin.
Yes, it’s important to prepare your skin with gentle exfoliation and hydration at least two weeks before treatment. We also recommend using melanogenesis inhibitors like AUDIA’s Illuminate Pigment Corrector to reduce the risk of hyperpigmentation.
For moderate to deep chemical peels, it’s advisable to wait 2-3 months between treatments. Lighter peels can be done more frequently, depending on your skin type and the product used.
Yes, visible peeling usually starts 2-3 days post-treatment and can last up to a week. The peeling process reveals fresh, rejuvenated skin.
For skin types prone to hyperpigmentation, such as Fitzpatrick types 4-6, AUDIA recommends using gentle chemical peels like the Mandelic Brightening Fusion, which helps avoid post-inflammatory hyperpigmentation. Additionally, AUDIA Skincare has created the Blue Nano peel, specifically designed for individuals with higher Fitzpatrick skin types. This peel contains no acids, making it both safe and effective, with great results.
Enzyme & Mask FAQs
Enzymes help gently exfoliate the skin by breaking down dead skin cells. AUDIA specializes in producing enzymes suited to all skin types. Our enzymes come in various forms, including powders and gel-like masks, ensuring their integrity and effectiveness.
Yes, enzymes typically work best when activated with steam or moisture. However, our Instant Glow Natural Peel should be applied to dry skin for optimal results. Other enzyme products, such as AUDIA’s Pro Enzyme System, work well with steam.
The frequency depends on the product’s strength:
- Pro Enzyme System: Every four weeks in a professional
- Probiotic Exfoliating Enzymes, Lactic Bamboo Charcoal Peel, and Instant Glow Natural Peel: These gentler enzyme treatments can be used 2-3 times a
For intense hydration, AUDIA offers a range of masks with high-tech ingredients and delivery systems:
- DNA Reviving Mask: Infused with Sodium DNA and Hyaluronic Acid for deep moisture.
- Moonlight Collagen Mask: Boosts hydration and collagen
- Bioactive Age Defying Mask: Targets signs of aging while deeply hydrating and renewing the
Post-Care & Homecare FAQs
After a peel, it’s important to soothe and hydrate the skin. AUDIA’s Perfect Harmony System is designed to speed up the healing process and deeply hydrate at a cellular level. Follow with a broad-spectrum sunscreen, avoid vigorous activities for 48 hours, and refrain from using exfoliating products for a few days to allow proper healing.
It’s best to avoid makeup for 24-48 hours post-peel to allow your skin to heal and breathe.
After a peel, always use a broad-spectrum sunscreen with at least SPF 30 to protect your newly revealed skin from UV damage.
Avoid retinoids, alpha- or beta-hydroxy acids, and fragrances for at least a week post- peel. Use gentle, hydrating products like AUDIA’s No Filter Mass and No Filter Bright & Repair Serum to support recovery.
Shipping & Return Policies
We ship via USPS and UPS. Shipping rates are determined by the system we use, based on the weight and size of the package. This system calculates the most accurate and cost- effective shipping rate for you. While we don’t manually control these rates, we always use the most cost-effective tools available to ensure our customers don’t overpay for shipping.
We strive to process and ship orders within 1-2 business days of receiving an order, though AUDIA Skincare reserves the right to ship within 24 to 72 business hours after receiving your order. Once shipped, packages usually take between 5 to 10 business days to arrive. If your package hasn’t arrived within this timeframe, we will be happy to reship the product and kindly request that the original order be returned to us at our expense. Please note that overnight or second-day air shipping services are not guaranteed by AUDIA Skincare. We only offer services via USPS or UPS and are not responsible if the package does not arrive in a timely manner.
Additionally, if an incorrect or incomplete address is provided to AUDIA Skincare, the customer will be responsible for:
- Any additional shipping charges to redirect the package through UPS or USPS.
- An additional shipping fee if the package is returned to AUDIA Skincare and needs to be re-shipped.
AUDIA Skincare offers a wide variety of skincare products and corrective solutions suited for all skin types and conditions. If a client, whether a professional or regular consumer, is not satisfied with a product purchased from AUDIA Skincare, it can be returned for credit or exchange for another product.
- Please notify us of any dissatisfaction within 14 days of the original purchase, and ensure the product is returned to us within one month.
- Returned products must be at least 80% full. The client (professional or customer) is responsible for postage or delivery charges for the returned
- AUDIA Skincare will cover the delivery charges for the new or exchanged product.
At this time, AUDIA Skincare ships within the United States and Canada. We are continually working to expand our shipping capabilities and hope to offer more international shipping options in the future. For updates or any inquiries about international orders, please contact us at [email protected].
